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ZhaiBro

Legal

Refund Policy

Self-service billing is not currently enabled on the ZhaiBro website. If a paid subscription is introduced, this page will describe the applicable refund process before payment is collected.

[email protected]

How to request

Contact [email protected] with the workspace slug, account email, and reason for the request.

  • No payment is collected through the public website at this time.
  • Any future refund terms will be shown before a customer is charged.
  • Billing questions can be sent to [email protected].

Review process

When billing is enabled, the team will review subscription state, seat count, usage, account history, and the reason for the request.

  • Policy abuse or chargeback misuse may affect future eligibility.
  • Cancellation and renewal terms will be published with any future paid plan.
  • Billing questions can be sent to [email protected].

No financial services

ZhaiBro is not a financial product and does not provide banking, lending, card issuance, money transmission, stored-value, or payment facilitation.

  • The refund policy covers access to ZhaiBro's B2B SaaS support operations product.
  • ZhaiBro does not hold customer funds or issue virtual cards.
  • Customers should contact [email protected] with questions before any future payment is collected.